logo
See all positions

Customer Service (Community Support) Intern

Intern / Student, Full-time · Remote or in Munich
About the Role
Ever wonder what it takes to keep a social network up and running? As part of the Community Support Team, you’ll be the interface between the people who use InterNations, and the developers that create it. The Community Support Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from InterNations — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

As a Customer Service (Community Support) Intern at InterNations, you will:
  • review membership applications
  • support members experiencing technical difficulties
  • answer questions about how to use the website
  • collect member feedback to share internally
  • act as administrators for our online forums
  • draft measures to improve customer loyalty and engagement to drive growth

You meet the following requirements:
  • university student of any field of study
  • the internship is a compulsory part of your course of studies
  • availability for 6-12 months with multiple start dates
  • ability to work independently; reliable and motivated
  • very good to fluent written and spoken English
  • experience abroad and cross-cultural proficiency desired 
  • practical experience with MS-Office and Internet applications
  • interest and fascination for Web 2.0 applications and social communities

Are you the right one for the job?
Then send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who must complete an internship for a minimum of 6 months as part of their degree. Candidates must be an EU citizen or studying at a German university. 

https://cms.internations.org/sites/default/files/MR%20team%20photo%20ad.jpg

If you want to know more about what working at InterNations is like, just have a look at our corporate blog!
Apply for this position
About us
With over 4 million members in 420 cities worldwide, InterNations is the largest global community for people who live and work abroad. InterNations offers global and local networking and socializing, both online and face-to-face. At around 6,000 events and activities per month, expatriates can meet other global minds and pursue their interests. Members can also find and exchange tips and information on life abroad through discussion forums and helpful articles based on personal expat experiences. Membership is by approval only to ensure quality and trust in our community. InterNations is part of New Work SE, a group of brands that offer products and services for a better working life.

Although we have offices in Munich, Germany, we're a remote-first company. All team members are free to work anywhere in Europe — from home, the office, or a combination of both. You can read more about InterNations becoming a remote-first company in our company blog.

You can find more information about InterNations on our press page, on our about pages, or in our company blog.

Benefits of working at InterNations:
  • a growing, dynamic company with an international team
  • a centrally located HQ office in Munich
  • the possibility to work fully remote anywhere in Europe
  • support with your visa application
  • an ongoing sustainability initiative — we’re a climate-neutral company
  • a friendly atmosphere and the space to pursue your ideas
  • 28 paid vacation days and special paid leave
  • the option to take a sabbatical after 3 years with InterNations
  • part-time work contracts possible
  • Albatross Membership for team members and their partners
  • XING Premium membership
  • regular team bonding events to connect our team members wherever they are
  • regular workshops, training sessions, cross-departmental projects & exchanges

At InterNations, you’ll be working in a friendly atmosphere geared toward bringing out your creativity and independence. With our flat organizational structure, you’ll have lots of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work-life balance. All team members can work remotely anywhere in Europe, or from our Munich office. And as we value building strong connections between our team members, especially in a remote setting, you can look forward to coffee lotteries, language tandems, department exchanges, and regular team-bonding activities.
Apply for this position
Your Application to InterNations
Thank you for considering employment opportunities at InterNations. Please fill out the following form. In case you are experiencing problems with the document upload, email your CV and cover letter to internations-jobs@m.personio.de.

Please upload any documents that you want to include with your application. CV and cover letter are required. The files have to be uploaded at once, which can be done by selecting the files while holding the "ctrl" key (Windows) or the "cmd" key (Mac).

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.