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Customer Service (Community Support) Intern

Intern / Student, Full-time · Munich

About the Role
Ever wonder what it takes to keep a social network up and running? As part of the Community Support Team, you’ll be the interface between the people who use InterNations, and the developers that create it. The Member Relations Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from InterNations — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

As a Customer Service (Community Support) Intern at InterNations, you will:
  • review membership applications
  • support members experiencing technical difficulties
  • answer questions about how to use the website
  • collect member feedback to share internally
  • act as administrators for our online forums
  • draft measures to improve customer loyalty and engagement to drive growth

You meet the following requirements:
  • university student of any field of study
  • the internship is a compulsory part of your course of studies
  • availability for 6-12 months with multiple start dates
  • ability to work independently; reliable and motivated
  • very good to fluent written and spoken English
  • experience abroad and cross-cultural proficiency desired 
  • practical experience with MS-Office and Internet applications
  • interest and fascination for Web 2.0 applications and social communities

Are you the right one for the job?
Then send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who must complete an internship for a minimum of 6 months as part of their degree. Candidates must be an EU citizen or studying at a German university. 

https://cms.internations.org/sites/default/files/MR%20team%20photo%20ad.jpg

If you want to know more about what working at InterNations is like, just have a look at our corporate blog!
About us
At InterNations, we’re dedicated to making expat life a great experience! With around 4 million members in 420 cities, InterNations is the biggest global community for expats. We offer regular local events, interest-based groups, and useful information to help our members feel at home abroad. What started as an idea over ten years ago is now changing the lives of expats and global minds around the world every day. With team members from around 50 countries, we believe in the benefits of cultural exchange and the power of bringing people together. Together we’re constantly growing, learning, and coming up with new ways for our members to meet other international people and enjoy life abroad.

Benefits of working at InterNations:
  • a growing, dynamic company with an international team
  • a friendly atmosphere and the space to pursue your ideas
  • a centrally located office in Munich and an office near the beach in Porto
  • support with your visa application
  • 28 paid vacation days + special paid leave
  • the option to take a sabbatical after 3 years with InterNations
  • part-time work contracts possible
  • Albatross Membership for team members and their partners
  • XING Premium membership
  • regular team events and trips (last year we took the whole company to Maresme, Spain)
  • a weekly team breakfast, plus coffee, fresh fruit, in-house yoga sessions, and gym discounts (depending on location)
  • regular workshops, training sessions, cross-departmental projects & exchanges
  • annual internal hackathon and a culture fostering open-source contributions

At InterNations, you’ll be working in a friendly atmosphere geared to bring out your creativity and independence. With our flat organizational structure, you’ll have a lot of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work-life balance. Start your work week off on the right foot with a weekly team breakfast and get your creative juices going with a free flow of coffee. When inspiration strikes, bounce around new ideas over a game of table football. And as we value building strong connections between our team members, you can look forward to a regular lunch lottery, language tandems, and an annual team-building activity.
Your Application to InterNations
Thank you for considering employment opportunities at InterNations. Please fill out the following form. In case you are experiencing problems with the document upload, email your CV and cover letter to internations-jobs@m.personio.de.

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